Why Clear Cache and Cookies?

Clearing the Cache and Cookies from a web browser is an important first-step for almost any Internet browsing troubleshooting. The 'cache' is a tool used by your internet browser to speed up the page loading process. However, sometimes it can cause a problem when websites are updated and developed as files saved in the cache may conflict with what's actually coded into the website. Clearing Cache and Cookies is a way we can be sure that any issues you may come across are actually something wrong with the website, rather than inconsistencies caused by using different browsers.

Keyboard Shortcut for Most Browsers

If you are using Google Chrome, Mozilla Firefox, Internet Explorer, or Edge you can quickly clear cache with a keyboard shortcut. While in your browser, press Ctrl + Shift + Delete simultaneously on the keyboard to open the appropriate window.  IMPORTANT: Be sure and close/quit the browser and restart it after clearing the cache and cookies.


Select your internet browser below for detailed instructions on how to clear your cache and cookies. 


Clear cache and cookies in the Google Chrome browser.


Clear cache and cookies in the Mozilla Firefox browser.


Clear cache and cookies in the MAC OS Safari browser.


Clear cache and cookies in the Microsoft Edge browser.

Need more help with your browser settings?
Conact our technology helpdesk: