Please follow the troubleshooting tips below.

After troubleshooting, please reattempt the course in question. These tips comes directly from the Vector administrators who support Sewanee in the use of this system. 


Troubleshooting Tips:

If you are accessing training from a desktop or laptop computer:

  • Update and restart your browser. If you have any pending updates, they may need to be completed to move forward with training.
  • Clear your browser’s cookies and cache, which is typically located under your browser’s history settings.
  • It is possible that device-specific browser extensions and/or pop-up blockers may be interfering with your training. Try accessing the training from another browser to rule out this possibility.


If you are accessing training from a mobile device:

  • Our system is compatible with many mobile devices; however, some users may have personal configurations that prevent certain courses from loading. Additionally, some custom and policy courses are best displayed on a computer. If you are experiencing difficulty loading our training on a personal device, try accessing the courses through a laptop or desktop computer.


If these troubleshooting tips do not correct the issue, please use this link to let us know by sharing the following details:

  • Which browser and version are you experiencing this on?
  • Screenshot and description of where the user is stuck or having difficulty.
  • Full course title and section of issue. 
  • Number of users reporting these issues (an estimate is fine). Example users are extremely helpful as well.  
  • Device(s) experiencing this issue (desktop, laptop, mobile device).