Vector Training Troubleshooting

After troubleshooting, please reattempt the course in question. These tips comes directly from the Vector administrators who support Sewanee in the use of this system. 

 

Troubleshooting Tips:

If you are accessing training from a desktop or laptop computer:

• Update and restart your browser. If you have any pending updates, they may need to be completed to move forward with training.
• Clear your browser’s cookies and cache, which is typically located under your browser’s history settings.
• It is possible that device-specific browser extensions and/or pop-up blockers may be interfering with your training. Try accessing the training from another browser to rule out this possibility.

 

If you are accessing training from a mobile device:

• Our system is compatible with many mobile devices; however, some users may have personal configurations that prevent certain courses from loading. Additionally, some custom and policy courses are best displayed on a computer. If you are experiencing difficulty loading our training on a personal device, try accessing the courses through a laptop or desktop computer.

 

If these troubleshooting tips do not correct the issue, please use this link to let us know by sharing the following details:

• Which browser and version are you experiencing this on?
• Screenshot and description of where the user is stuck or having difficulty.
• Full course title and section of issue. 
• Number of users reporting these issues (an estimate is fine). Example users are extremely helpful as well.  
• Device(s) experiencing this issue (desktop, laptop, mobile device).